My2N cloud – 2N Mobile Video: Registration and Setup
Product Support The My2N Management Platform
Efficient and remote installation management in a cloud platform designed for residential projects that want a complete video door entry system.
Apps & Software
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Firmware
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There are currently no manuals available for this product.
Other Documents
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| Transition from 2N Mobile Video to My2N App - FAQs (US) | Marketing | Leaflets | |||||||
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| My2N Management Platform - Presentation (EN) | Marketing | Presentations | |||||||
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| 2N Catalogue for Planners 2022 (EN) | Marketing | Catalogue | |||||||
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| 2N Product catalogue (EN) | Marketing | Catalogue | |||||||
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| My2N Security Overview (EN) | Marketing | Leaflets | |||||||
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FAQ
- 2N IP intercom into My2N - I don't have a card with the Security Code
- 2N IP intercom into My2N using the Security Code
- 2N LTE Verso - Registration to My2N and basic setup
- Answering Unit Registration and Configuration of Calls in My2N
- Automation, Callback - How to configure callback with 2N IP Intercom to My2N
- Axis network intercom into My2N
- Bluetooth Card Mode - how to setup My2n App and use the feature
- Bluetooth Motion Mode - how to setup My2n App and use the feature
- Bluetooth Touch Mode - how to setup My2n App and use the feature
- Call in sequence or parallel using My2N
- Cannot add a device to My2N/move a device to a different My2N account
- Change of billing information (company name & address) in My2N
- Change to the new apartment license model in My2N
- Company Admin - Add/Delete
- Configuration of the switch codes on the My2N Cloud
- Delivery solution with My2N automation
- Firmware Update via My2N
- How to add a 3rd party SIP device/Application
- How to change credit card information
- How to configure 2N Indoor Touch 1.0 to make and receive calls through My2N
- How to configure 2N Indoor Touch 2.0 to make and receive calls through My2N
- How to configure call settings for the IP intercom from My2N platform
- How to enable and use Multifactor Authentication (MFA) in My2N Platform
- How to generate HAR file for Chrome
- How to provide logs from the My2N application
- How to purchase subscription in My2N
- How to set up My2N app access
- How to set up Offline Pairing
- How to unlock the door with the switch codes in My2N
- I did not received an e-mail
- Integration the Grandstream HT801 with 2N IP Intercom
- Mobile Video troubleshooting
- My2N - 2N Mobile video credit vouchers and licenses
- My2N account management (company/site admins & users)
- My2N apartment Admin Features
- My2N automation - Delivery solution
- My2N, how to activate Access Units switches from the App with API opening
- My2N/KONE integration
- My2N - Low audio issue
- My2N platform and 3rd party SIP calls
- MY2N Platform Security Overview
- New API Authentication Method for My2N Integrations
- New Site models - Differences and Examples
- Overview of the Ports, Domains and Codecs of My2N and Elevator Center
- Register a 2N IP Handset to My2N or another PBX / proxy server
- Registration of LTE Verso to My2N and basic setup
- Sensitivity - Access_private
- SIP over UDP Support Ending in November 2025
- Site models - Differences and Examples
- Video - My2N platform - registration and setup of cloud calling
- Visitors in My2N – How to create visitors
- What to do if the intercom does not dial Mobile Video
Technical specifications
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General
- Distribution:
- The 2N Access Commander is distributed as an image for server installation (2N Access Commander Virtual Machine) or as a software pre-installed on mini-PC (2N Access Commander Box 2.0).
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2N Access Commander Virtual Machine
- Introduction:
- The 2N Access Commander is an access control software distributed as a complete package in the .OVA format. It is intended to be imported into the virtual systems such as Oracle VM VirtualBox, VMware (v6.5) or Microsoft Hyper-V.
- Example of HW requirements:
- Below are the minimum suggested requirements for an installation of up to 500 devices (2N IP intercoms and access units) connected to the 2N Access Commander and 7,000 users.
- Operating system:
- any 64-bit system (Windows, Linux, macOS, Solaris)
- CPU:
- 2 GHz & 2 cores (64-bit)
- RAM:
- 2GB
- Internet connectivity:
- Internet connectivity is needed for the software upgrade (512 kbps at least)
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2N Access Commander Box 2.0
- Introduction:
- The 2N Access Commander Box 2.0 is our access control software pre-installed on an ultra-compact, small and powerful computer.
- Dimension:
- 57.6 x 127.5 x 132mm
- CPU:
- 3.40 GHz (Intel® Processor N100)
- Hard drive:
- 250 GB (980 NVMeTM M.2 SSD)
- RAM:
- 16 GB (DDR4 3200 CL22 SO-DIMM)
- Connectors:
- VGA, HDMI & DisplayPort, 4x USB 3.2, 3x USB 2.0, 2.5 Gbit LAN
- Operating temperature:
- 0°C to +50°C
- Storage temperature:
- -40°C a +85°C
- Connected devices:
- 7,000
- Users:
- 200,000
- Users per group:
- 1,500
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Supported browsers
- Optimized for:
- Google Chrome browser (version 60 and higher)
- Other supported browsers:
- Mozilla Firefox (version 55 or higher), Microsoft Edge (version 40 and higher)
Video Tutorials
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